So you want to check if you’ve got a nice tax refund sat waiting for you at HMRC?

Wise choice!

So now, you’ve got a few choices depending on how exactly you want to apply:

1, If you’re still on our website (and haven’t printed this off), you can click on the big green “Apply Now” button at the top of the screen.

You’ll then need to create an account – it takes 10 seconds – and give us some basic information to start the review. We’ll look at your answers and then email or write to you for more information. When you click the “Apply Now” button, you’ll also get the option to use a printable form which you fill in on screen and then print and post to us.

2, You can simply call our lovely dedicated customer care team on 0161 968 7345 and they will take your application over the telephone.

3, You can fill in the form your employer, trade union or professional body have given you and send it to the FREEPOST address shown on the form. (In case it’s not obvious, it’s The Tax Refund Company, FREEPOST RTHS-EKKC-BEAU, Seaton House, Stockport, SK2 6LR) 

If you don’t have a claim form you can either open a pdf version and print it off by clicking here or if you’ve not got a printer, just send us a stamped and self-addressed envelope and we’ll send you one. Send your envelope to Nicola Hoyle, The Tax Refund Company, Seaton House, St Thomas’s Place, Stockport SK2 6LR. Any size envelope will be just fine, but please don’t forget to put your name and address on it and a 1st or 2nd class stamp.

Our Average Tax Refund For Clients Is Over £206!

We’ve been ‘doing’ tax refunds for quite a long time.

8,695 days at the time of writing this…

…or 208,680 hours

…or 751,248,000 seconds!!

The service actually became available on the 19th August 1993. That’s a long time!

Although in those days the service was called Professional Taxation Services, until it seemed everyone thought they needed to be a doctor, solicitor, architect or something “professional” sounding to use the service.

The business has changed hands since then and significant investment through our new owners is enabling us to implement a whole raft of new initiatives to help improve the service we offer you. We’re quicker, slicker and a whole lot bigger!

So let’s say you’ve got your tax refund – A nice healthy amount which HMRC have been stashing away from you – What happens next?…

If they follow your instructions, HMRC will send us your cheque. We’ll take our fee and send the remaining bit to you.

And then your cheque should pop through your letter box within 28 days of the date shown on the letter you’ve got about your tax refund from HMRC.

As a famous meerkat once said… Simples.

28 days is just a guide because local or national postal strikes, changes in the way HMRC send out assessments and refunds or other unknown forces might slow things up.

It also takes up to 28 days because we often don’t get the cheque for 7-10 days after they send you a letter, even though your letter may say they’ve sent it.

Don’t worry, we aren’t going to run off into the night with it!

Once we’ve got your refund, we’ll check it’s correct and hold on to it for a minimum 7 days to make sure HMRC doesn’t ask for some of it back!

We do get cheques for more than the amount due and HMRC will ALWAYS want it back, so the last thing we want to do is to send you a refund and then have HMRC ask you for some of it back!

Our Average Tax Refund For Clients Is Over £206!

Unlike other firms, we tell the truth about how long your tax refund is going to take to get back to you!

To do a proper in-depth review, it’s probably going to take 6 – 10 weeks if you reply quickly to the letters or emails we send you.

We’ll tell you if we put in a refund claim to HMRC. They normally take 6 – 8 weeks to deal with simple claims, but up to 30 weeks or more for complex claims.

‘2-week tax refunds’

If you’ve read anywhere else that you can get your refund quicker than the 6-8 standard procedures take, we suggest you take it with a pinch of salt! This is how long the process takes, so anyone who says they can do it quicker is either doing it wrong or doing something illegal!

We send in thousands of refund claims every month so we know how long it really takes. It’s better we tell you the truth, rather than try to make out you’re going to get your money quickly. Remember, we only get paid when you get your refund, so we’ll do everything to try and get your money back as soon as possible.

Our Average Tax Refund For Clients Is Over £206!

Regarding tax refunds, we get asked ‘why are you so expensive’ quite a lot.

Well, if you’re thinking this, it’s worth looking at what options you’ve got, apart from using us.

First option for a tax refund

You contact HMRC yourself about your tax refund. This involves ALOT of hoopla, time on the phone, and sending stuff back and fro with each other.

Second option for a tax refund

You use a high street accountant. They’ll charge you £100 – £150 per hour and you’ll have to pay this even if you don’t get a tax refund. If your case gets complicated, or HMRC asks them lots of questions, or loses your file and asks your accountant to resend it (which they’ve been known to do over and over again), you’ll end up paying your accountant loads of money! There’s no way of knowing how much it’s going to cost you until you’ve reached the end of the process, and by then it’s too late! It could easily turn out to be very expensive, and there’s no guarantee you’ll get a refund!

Third option for a tax refund

You do nothing. During 2013-2015, 37% of the reviews we finished ended up with a tax refund, so if you look at that another way, by doing nothing there’s a 37% chance you’ll lose all the money HMRC owes you. That’s the same as paying 100% of your refund to HMRC.

Now that’s really expensive!

Fourth option for a tax refund

Use another company for your refund.

If you want to do this, here’s a couple of useful tips…

Tip 1 – Check for hidden charges. You may have to read the “small print” very carefully to find these charges.

Tip 2 – Check they’re not cherry picking or specifically looking for the big refund cases. If they quote average refunds of over £400, they are. Unless you’re likely to be due a large refund, these firms often find a way not to deal with your case, simply because it’s not worth their while for a lower percentage. They probably won’t say, “ you’re not due anything”, but they’ll try and give you that impression. If you’re due a refund and they don’t get it back for you, you’ll probably lose the whole lot. That’s exactly the same as paying a fee of 100%!

Tip 3 – Check they’re not getting you to send your own claim direct to HMRC but making it look as if they’re doing it for you! (They’ll be telling you to send your paperwork to an address with the postcode BX9 1AS which is HMRC.) Of course, they won’t tell you they’re doing this because they want you to think they’re actually doing some work for you to justify their fee. It’s a very easy trick to miss if you don’t know what to look for, especially as it will be very well disguised. It has all the same risks we talk about in Question 16, with the added risk you’ll pay a fee as well. Apart from the fact you’ll pay them over 20% of your refund, plus a cheque handling fee for doing nothing but letting you download a pack of forms to fill out with some instructions on how to do it, you could end up facing serious problems with HMRC, which you will have to sort out on your own, or pay an accountant to sort out!

Tip 4 – If their website says that they’re members of an “Association”, or “Scheme” designed to protect you or your refund, do some proper background checks into the Association or Scheme. It’s probably not what it appears to be! Also, check the members of that Association or Scheme to see if they’re actually linked to each other, owned by the same people, or even exist! There’s at least one such organization that several companies are still advertising on their websites, despite the fact it was closed down over 3 years ago!

Tip 5 – Check their “small print” doesn’t say that if HMRC says you have underpaid tax as a result of them making a claim, the company does not accept liability or that it is up to you to sort it yourself. It may not be worded as simply as this, but if you spot wording along these lines, it’s a good indication they’re just making claims for allowances they think you’ve missed out on. If they’re not doing a FULL review of your tax codes for the last 4 years, they could easily send in a claim when you actually owe more tax and they wouldn’t know, which is why their small print is designed to protect them and make it your problem to sort out if they get you into a mess. It could be a very costly problem!

There’s a number of very good reasons why we’re the “Approved Provider” for Trade Unions such as the NUT, ATL, UTU, RMT, & USDAW, professional bodies such as The Society of Chiropodists & Podiatrists, Association of Optometrists, Royal College of Nursing, as well as Local Authorities, Police Federations and major employers.

Ultimately, like most things in this life, you’ll get what you pay for.

If you want to see if a firm is legit or not, try checking with Action Fraud at http://www.actionfraud.police.uk/

Our Average Tax Refund For Clients Is Over £206!