Get In Touch

If you need help, you should be able to talk to a human, so here's how to contact us.


New Enquiries:

If you are not using our service and would like to know more, please phone 0161 968 7345

Existing Clients:

If you are already using our service, to ensure your query is dealt with efficiently, please phone 0161 968 7300 and select the relevant option.

Lines are open from: Monday – Friday: 9.00am to 5.00pm
NB: Please note we cannot answer general tax questions by telephone.


To send us a letter, you can send it to:

The Tax Refund Company
Grosvenor House
St. Thomas's Place


To send us an email, click here
(This will open a new window taking you to our secure email system)

Our commitment to excellent customer service

We are committed to providing a high-quality service and welcome your comments and feedback on our service. We will listen to complaints, treat them seriously, resolve them as quickly as possible and learn from them so that we can continue improving our service.