Our initial online review takes just a couple of minutes to answer the basic questions and we will tell you straight away if it’s worth having a full review. If it is, we’ll also give you an indication of the typical refund we secure for those who have given similar answers to you. If it is worth having a review, the time it takes depends on how complicated your claim is and how quickly you can respond to any further questions we may have for you. Obviously the quicker you respond the quicker we can complete your review. We usually assess any information received within 24 – 48 hours and contact you to let you know the outcome and next steps we are taking

We’ll let you know if we put in a refund claim to HMRC. They normally take 6 – 8 weeks to deal with simple claims, but more for complex claims can take much longer. If anyone tells you that you can get your refund quicker than this, we suggest you take it with a pinch of salt!  We send in thousands of refund claims every month and have been doing for over 30 years, so we know how long it really takes. It’s better we tell you the truth, rather than try to make out you’re going to get your money really quickly.

Remember, we only get paid when you get your refund, so we continue to liaise with HMRC after we have submitted your claim to ensure we get back every penny you are owed as soon as possible.