21. I’ve received my refund cheque directly from HMRC so what should I do?

HMRC have made a mistake and not followed your instructions which said to send the cheque to us, so please give us a call on 0161 968 7300 and let us know. We’ll ask you to send us the paperwork they sent you so we can make sure they’ve sent you the right amount.  Although it’s obvious, we must remind you that you’re still legally liable for our fee.

We strongly suggest you don’t spend any of the refund until you’ve contacted us and we’ve confirmed it’s correct. We often get refunds where HMRC has sent too much and we’ve had to send the cheque back and ask them to send us the right amount. HMRC would have eventually spotted their error, possibly up to a year or more later, and wanted the money back anyway, so this stops this from happening. HMRC always gets their money back, even if you’ve spent it, because ultimately it’s your job to check you’ve paid the right amount of tax.

Once we’ve checked it’s the right amount, we’ll send you an invoice for our fee, which must be paid within 14 days.

Categories: FAQ