We’ve worked hard to make this process really easy to follow and simple to use so we don’t ask you for details we don’t need at the start. If we did, we’d need to send you about 40 pages of questions, most of which won’t be relevant to you.
Depending on what you’ve told us on the claim form, we’ll be able to see exactly what we need to ask next. We’ll write and ask you for this once we’ve got your completed claim form. If you want to supply any additional information you think may be of use, please do. It is better to give us too much than too little.