If they follow your instructions, HMRC will send us a cheque. We’ll take our fee and send the balance to you. You should get your cheque within 28 days of the date shown on the letter you’ve got from HMRC.
Once we’ve got your refund, we’ll check it’s correct and process it accordingly. HMRC sometimes make errors and issue cheques for more than the refund that is due, but then always ask for it back, so the last thing we want to do is to send you a refund and then have HMRC send you a tax demand to recover it!