24. How come my friend / colleague does the same job as me and got a refund and I didn’t?
Everyone has their own unique tax affairs and personal circumstances and so the tax they’ve paid may well be different. Just because your friend or colleague got a refund doesn’t mean you’re due one. Even if you filled out your claim form and answered all our questions with exactly the same information as your friend or colleague, it doesn’t mean you’ll get a refund just because they did. We’ve had people do that in the past and they’re always disappointed as even if we put in a refund claim to HMRC, they’ll always spot something’s wrong.