Terms & Conditions

Tax Refund Company Terms & Conditions:

In getting you a tax refund, there are a few terms and conditions. Here they are in as plain English as we can put it:

Definitions: You or Your– the person who has undertaken the tax code review service from The Tax Refund Company and whose name appears on correspondence from PTS (Stockport) Ltd.

We, us or Our – The Tax Refund Company which is a trading name of PTS (Stockport) Ltd of 89-91 Buxton Road, Stockport, SK2 6LR, a Company registered in England & Wales. Company Reg. No. 09393187 and with the VAT Registration Number: 205 141 657.

HMRC – Her Majesty’s Revenue & Customs


You confirm that by submitting Your application to Us You are appointing Us as Your nominee to act on Your behalf, pursue Your claim and entitle Us to receive notification directly from HMRC regarding details of Your claim.

You may cancel the contract by giving US notice in writing within 14 (fourteen) days from the date You submit Your application on our website.  Your cancellation will be effective from the day that We receive your letter or email.

We will conduct a comprehensive review of Your tax affairs based on information provided by You which We will treat as true, accurate and complete.  The review will cover up to the 4 tax years prior to the current tax year, together with the current tax year. (A tax year runs from 6th April to 5th April the following year.)

You agree that all information You provide to us will be accurate to the best of Your knowledge and belief.

You agree that you have maintained accurate records and have evidence to support Your claim that can be made available to Us or HMRC if requested.

We will contact You after We receive Your completed application and request any information necessary to complete Your review.

We will carry out Your review free of charge, subject to You agreeing to these Terms & Conditions.

We will not be held responsible for any underpayment of tax caused by omitted or inaccurate information supplied by You.

We will correspond with You by telephone, SMS, post, email or via Our online portal using the contact details that You have provided us with in Your initial application.

You will inform us if any of the name or contact details You provide change whilst We are carrying out Your review and acting on your behalf with HMRC.

We will contact You if Your tax affairs appear to be correct based on the information You provide to us.

We will send a claim to HMRC to arrange for Your money to be refunded if Your review indicates You have paid too much tax.

We will continue to correspond with HMRC for as long as it takes to get back any money You are owed by HMRC.

You will only provide copies of any documentation requested.  In the interests of protecting your data, We will destroy any documentation provided once We have completed the review of Your tax affairs.

You will send us any letters You receive from HMRC asking for documents or information, together with the documents or information HMRC are asking for where possible.

You will instruct HMRC to send the refund to us using the document We will supply You with. Where HMRC sends the refund to us, We will deduct Our fee (as per the “Fees” section below) and send You a cheque for the balance by post.

You agree to contact us within 14 days of receiving notice from HMRC of a new tax code or receiving a cheque from HMRC if HMRC sends the cheque to You, or if HMRC refunds Your money by giving You a new tax code. We will then send You an invoice for Our fee and You agree to pay Our fee in full within 21 days of receiving Our invoice. Should You not pay us Our fee within 21 days of receiving Our invoice We may take action to recover the monies You owe us and You agree to pay any costs incurred by us in taking this action.



Unless otherwise agreed, when You get a tax refund from HMRC as a result of a claim We make to HMRC on Your behalf, where Your tax refund is under £100 Our fee is £38 and where Your tax refund is over £100, Our fee is 38 pence for each £1 of tax You get back. Where the total amount We get back for You is under £38, You will not be required to pay us any more than the amount of the refund.

If You ask us to re-issue a cheque We have sent to You, We retain the right to charge You an administration fee of up to £25. We will not charge You this fee if We have made a mistake that requires Your cheque to be re-issued.

Following the issue of a refund cheque.  If We do not hear from You after a further 12 months and your cheque remains un-cashed, We will close Your file and You agree that We will dispose of Your refund as We see fit including the donation of some or all of Your refund to a Registered Charity of Our choice.

All figures include VAT at the applicable rate, which is currently 20%.

In the event We have secured a refund for You and HMRC subsequently informs You within 24 months of the date we paid the refund to You that You were not entitled to some or all of that refund, We will refund the fee We charged You on the amount of the refund HMRC are repaid, subject to You contacting Us within 30 days of the date on the correspondence you received from HMRC in relation to the request for repayment and You having provided Us with the correct information for Us to complete Your tax review originally and You giving us authority to discuss the matter of the refund repayment with HMRC on Your behalf and You providing Us with any information We request in relation to the matter.

HMRC contact details can be found here


Tax Refund Company Website Terms & Conditions:

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Tax Refund Company’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘The Tax Refund Company’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is The Tax Refund Company, 89-91 Buxton Road, Stockport, SK2 6LR. Our company registration number is 09393187. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales


Cookies Policy

The EU cookie directive, or the EU cookie law as it is more commonly known, is a law that came into effect at the end of May 2012 that aims to improve data privacy and online security by giving internet users more control over what data can be held about them.  The cookie law also concerns how our personal data is being used and held on the websites we visit.

The UK cookie law forces website owners to be more transparent about how they are using cookies, i.e. how long they hold cookies, what information is held and it will also be a requirement for websites to request permission from visitors before their cookies can be used to improve website performance.

Originally, the law stated that websites had to explain how they used cookies, and provide users with the option to ‘opt-out’ of leaving cookies at a website.  Now however, it is the case that users need to ‘opt-in’ after they have become made aware of the how the use of cookies will inevitably improve their user experience.

The law applies to all Member States of the European Union, but if a site based outside the EU is targeting visitors from inside the EU, they will also need to abide by the same laws.

The change in law will mean that practical changes need to be made to the website in order to make users aware of how to ‘opt-in’ to leaving cookies.  Cookies also play an important part in storing user preferences such as the language that the site is shown in, and storing the items that users have added to their shopping basket.

It will be possible for websites to use cookies without the websites permission in instances where it is completely necessary for them to do so for website functionality (such as the shopping basket on an e-commerce website).

What are cookies?

Cookies are small text files that websites save to your computer, allowing the services those websites provide to be more reliable, easy to use, and useful.  The cookies that are stored on your device by a website, be it a desktop computer or a mobile phone, do not contain any information that can be used to identify you personally.  However, they do contain some information that is used by the website to improve your experience.

Here are some examples of how the information in cookies is used to improve the quality of service a website offers, or its general browsing experience, for you:

Enabling cookies allows a website to recognise your device so you don’t have to give the same data multiple times during a single task.
Having cookies enabled means that if you have already entered a username and password, you won’t need to do it again for every webpage that requests that information.
If you suffer with reading difficulties, you may want to view text on a site with a larger font.  Allowing cookies will enable the website to recognise you, meaning you won’t have to change font size every time you visit the site.
As you can see, allowing cookies can greatly improve your experience when browsing the web.  Please read the list below to learn about the cookies that this website uses.

Tax Refund Company Private/Personal Details Policy

Below is a summary of some key terms of this Privacy Policy. This summary is for your reference only and does not form part of the Privacy Policy.

  • We are committed to protecting your personal information when you use our Sites and we want you to be confident that your personal information is safe and secure with us.  This Privacy Policy explains the following:
  1. how we collect your personal information;
  2. what personal information we collect;
  3. how we use your personal information;
  4. who we share your personal information with;
  5. the rights and choices you have when it comes to your personal information.
    • Use of our Sites is subject to the terms of this Privacy Policy and our Terms of Use.  If you don’t agree to these terms, please stop using the Sites immediately.
    • We may collect personal information about you when you use our Services.  We may also collect information about the way in which you use our Sites.
    • The ways in which we may use your personal information are described in Section 4 below.  They include:
  1. enabling you to access and use our Services;
  2. personalising and improving aspects of our Services;
  3. research (such as analysing market trends and customer demographics); and
    communicating with you about our Services.
  • To make enquiries or exercise any of your rights as set out in this Privacy Policy, please contact our Customer Services Team at  [email protected]

Who we are:

TheTaxRefundCompany.co.uk includes the brands/Urls of;

atltax.co.uk, checkmycode.co.uk, gmbtax.co.uk, intotax.co.uk, ivatax.co.uk, apply.mcdtax.co.uk, mytaxcode.co.uk, nahttax.co..uk, nuttax.co.uk, personaltaxationservices.com, ptstax.co.uk, rmttax.co.uk, Tax-made-simple.co.uk, taxcodereview.co.uk, taxcodereview.com, taxdemand.co.uk, taxrebates.com, taxrefund4healthcare.co.uk,taxrefundclaim.co.uk, taxrefundco.co.uk, thetaxrefundcompany.com, underpaidtax.co.uk, underpaidtax.com, unisontax.com (all operating in the UK). We all take your privacy very seriously.

How secure is our site?

Your personal data’s security is very important to us. This is why, where it’s appropriate, our Sites use HTTPS to help keep information about you secure. However, no data transmission over the internet can be guaranteed to be totally secure.

You may complete a registration process when you sign up to use parts of the Sites. This may include the creation of a username, password and/or other identification information. Any such details should be kept confidential by you and should not be disclosed to or shared with anyone. Where you do disclose any of these details, you are solely responsible for all activities undertaken on the Sites where they are used. To protect your account, we ask you to choose a strong password to access your information on our Sites. A strong password should be lengthy and include a mixture of letters and numbers. Your password can only be reset with access to the email address registered in our system.

We do our best to keep the information you disclose to us secure. However, we can’t guarantee or warrant the security of any information which you send to us, and you do so at your own risk. By using our Sites you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.

How do we use your Personal Information?

We may use your personal information:

  1. to enable you to access and use the Service;
  2. to personalise and improve aspects of our Service;
  3. for research, such as analysing market trends and customer demographics;
  4. to communicate with you, including some or all of the following:

4.1  sending you information about products and services which we think may be of interest to you – If you agree,  we will contact you (depending on your contact preferences) via email, post, telephone, sms, or by other electronic means such as via social and digital media this may include new product launches, newsletters and opportunities to participate in market research

4.2  sending you annual requests based on information you previously provided to us – when our systems indicate that another review maybe due (based on the dates you entered for your most recent claim). In order to provide this service to you, we may also send that information to our HMRC so that they can calculate the refund available


How do we collect personal information?

We may obtain personal information from you through the websites, mobile applications or other similar devices, channels or applications operated by or on behalf of any of the following brands (referred to collectively in this Privacy Policy as the “Sites”):

  • Thetaxrefundcompany.co.uk (Cookie/Pixel Tracking codes- Google/Adroll/facebook)
  • Apply.thetaxrefundcompany.co.uk (Personal Details you entered into our application form)


How long do we keep your information?

Unless a longer retention period is required or permitted by law, we will only hold your personal information on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request it is deleted.

Your personal data rights and how to contact us!

You have certain rights under existing data protection legislation including the right to request a copy of the personal information we hold about you, if you request it from us in writing.

From May 2018 you will have the following rights:

  • Right to access: the right to request copies of your personal information from us;
  • Right to correct: the right to have your personal information rectified if it is inaccurate or incomplete;
  • Right to erase: the right to request that we delete or remove your personal information from our systems;
  • Right to object: the right to object to our use of your personal information including where we use it for our legitimate interests or where we use your personal information to carry out profiling to inform our market research and customer demographics  (see section 5 above).

To make enquiries, exercise any of your rights set out in this Privacy Policy and/or make a complaint please contact our Customer Services Team at [email protected] If you are not satisfied with the way any complaint you make in relation to your personal information is handled by us then you may be able to refer your complaint to the relevant data protection regulator which in the UK is the Information Commissioner’s Office.

This Privacy Policy shall be governed and construed in all respects in accordance with the laws of England and Wales


Changes to this Privacy Policy

We reserve the right to amend or modify this Privacy Policy at any time and any changes will be published on the Sites.  The date of the most recent revision will appear on this page. If we make significant changes to this policy, we may also notify you by other means such as sending an email.  Where required by law we will obtain your consent to make these changes. If you do not agree with any changes please do not continue to use the Sites.