Our Guarantee

1. Definitions

1.1. “We”, “us” and “our” refer to The Tax Refund Company, the trading name of PTS (Stockport) Ltd, a company incorporated in England and Wales (Company number: (09393187) and registered at Grosvenor House, St. Thomas’s Place, Stockport, SK1 3TZ

1.2. “You” and “your” refer to you or anyone else using our Service.

2. The Guarantee

2.1. We guarantee that by completing our review, if you are entitled to an income tax refund we will secure the largest possible income tax refund from HMRC on your behalf.

2.2. If we recover an income tax refund for you and you discover that HMRC should have repaid more than the amount we recovered, we will pay you the difference between the amount we should have recovered for you and the amount we actually recovered for you, without any deduction for fees, subject to the following:

2.2.1. You answered all the questions and provided all the information we requested at the time we conducted your review

2.2.2. The information and answers you provided were true and accurate

2.2.3. The refund we failed to claim must relate to the same tax years we reviewed for you

2.2.4. You must have signed a Form 64-8 and a deed of assignment and given us the opportunity to recover the missing amount from HMRC

2.2.5. HMRC must not have paid the monies to you already

2.2.6. You must have contacted us in writing stating that you wished to make a claim under this guarantee within 12 months of the date on the refund cheque we issued to you

3.The maximum amount we will pay in the event of a claim under The Guarantee is £1,000 (one thousand pounds sterling).